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Terms & Conditions

About you

To shop with us, you need to:

  • be at least 16 years old
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers)
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it)

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there's enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can't change your order – you'll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don't worry, if there's an issue with an order, we'll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there's something dodgy going on with an order or an account. If this happens to you and you think we've made a mistake, please don't take offence – get in touch with Customer Care and they'll be happy to speak to you about it.

Prices and product descriptions

There's a lot going on here at Dark Peak HQ and from time to time our busy staff may price up or describe a product or promo wrongly. If we discover an error for any goods you've ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can't get in touch with you, we will treat the order as cancelled. If you cancel and you've already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Delivery

Before you finalise your order, you'll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We work our socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel's progress.

Check out our Delivery page for more info, or get in touch with Customer Care if you have any issues or questions.

Returns and refunds

Dark Peak Returns policy

1. What is your return policy?

We offer Free 30 day returns for DARKPEAKGEAR.com customers within the United Kingdom (UK) and continental United States (USA). If your item is unworn, unwashed and purchased directly from DARKPEAKGEAR.com.

Items provided as rewards to backers through crowdfunding platforms (such as Kickstarter or Indiegogo) and / or any items that are marked “Final Sale” on this website are not eligible for return.

Eligible Returns:

Your item is eligible for return within 30 days if it is unworn, unwashed and unaltered (can be resold as ‘new’), or if your item has a manufacturing defect. We consider an item to be ‘new’ if you have just received the jacket, tried it on at home, but have decided it’s not right for you. If you wear your item outdoors, or wash your item it is considered ‘used’ therefore not eligible for return.

If your item is eligible for return, simply contact us via email at hello@darkpeakgear.com providing your original order number / payment receipt and let us know the reason for your return. Our team will be happy to assist and will provide return shipping instructions depending on your location.

2. What if I purchased from outside the UK or continental USA?

Customers from the Rest Of World (ROW) may return items that are unworn, unwashed, or items that have a manufacturing defect, within 30 days of the date you received the item. Unfortunately, we are unable to provide free return shipping to anyone outside the UK or continental USA at this time. We recommend using a tracked service from your local postal service. This will typically be the lowest cost option.

Please send your item to:

Dark Peak Returns 
Quick Play Sport Ltd 
1 Longacre Close 
Holbrook Industrial Estate 
Sheffield 
S20 3FR 
UK

PACKAGING: Please reuse the shipping bag that your jacket arrived in or (if you no longer have it), request a new shipping bag from the shipping provider/courier (they normally provide these free of charge). Do not ship your item(s) back to us in a box, this increases the shipping cost and can lead to the item(s) being damaged when the box is opened when received by our returns department.

VERY IMPORTANT: As your return is being shipping internationally, it is important that the package (and any associated customs for or commercial invoice) is labelled correctly, or we may incur custom and duty charges when the item is receive by us. Please make sure the package and customs form (if applicable) is clearly to marked:

“Returned Goods, No Commercial Value”.

If your item is incorrectly labelled, we reserve the right to deduct any customs and duty charges from your refund.

3. What about my refund?

Once your item is received, it will be inspected by our team and items that are deemed unworn, unwashed, unaltered, or defective will be refunded to the payment method that you used when you made your original purchase.

If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

Once we receive your item(s), please allow 5-7 working days for us to process your refund.

4. How do I return an item?

Simply contact us via email at hello@darkpeakgear.com and let us know the reason for your return. If your item(s) is unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect our team will be happy to assist and provide return shipping instructions depending on your location.

5. Do you offer exchanges?

Yes! If you would like to exchange your item for a different size or colour we will be happy to help (depending on availability).

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it's up to you to enter the code at checkout!

More info on Promo Codes and the rules on how to use them can be found on our Customer Care pages here – but here are some key things to remember:

Each Promo Code has its own terms, which will be made clear at the time it's issued to you (e.g. what products, single/multiple use, when it can be used etc).

If you're given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don't let anyone else use it or abuse it (e.g. don't post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

We don't like to do this, but if a Promo Code can't run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

Your information

Our Privacy Policy sets out how we'll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).

At Dark Peak, we love being able to interact with and chat to you through social media. However, we can't control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Things you shouldn't do…

We know it's obvious, but you must not misuse or tamper with our websites, apps or other services ("Websites") (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers' data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Dark Peak customers the best service, so we take them really seriously. Dark Peak will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can't guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you're not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').

Troublemakers take note: you agree to indemnify, defend and hold harmless Dark Peak, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Intellectual property, software and content

Dark Peak owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved. You're allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You're also not allowed to use the Dark Peak logo or any Dark Peak brand or trade mark (or any marks which are colourably similar) without our express permission.

Linking to this Website

It's fine for you to link to darkpeakgear.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn't damage or take advantage of our reputation.

Please don't link in a way that suggests any form of approval or endorsement by Dark Peak where none exists.

Our Website must not be framed on any other site without our permission.

Legal stuff

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

User Generated Content

Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.

By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #OneSoldOneGiven) you agree:

we can use your handle and the content (the "Content") on darkpeakgear.com and any of our social media platforms (including but not limited to Instagram, Facebook and Twitter).

we can edit, crop, adapt, enhance or modify the Content (but Dark Peak will not treat you in a derogatory manner).

You promise that you:

  • have the permission of everyone in the Content
  • have the right to grant Dark Peak the above rights
  • are at least 16.

If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.

You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.